> ## Documentation Index
> Fetch the complete documentation index at: https://doc.gopay.et/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with your GoPay integration

# Support

## Contact Channels

* **Support portal**: [gopay.example.com/support](https://gopay.example.com/support)
* **Merchant dashboard**: [dashboard.gopay.example.com](https://dashboard.gopay.example.com) — key management, transaction search, webhook delivery logs

## Before You Contact Us

Most integration issues are one of these:

1. **`INVALID_SIGNATURE` errors** — see [common signature mistakes](/getting-started/authentication#common-mistakes)
2. **Missing webhooks** — check the [webhook requirements](/webhooks/index#webhook-requirements): HTTPS, publicly reachable, 2xx within 10 seconds, no redirects
3. **Duplicate rejections** — each `X-Request-ID` is single-use; generate a fresh one per attempt

## What to Include in a Ticket

Every error response contains a `requestId` — it is the fastest way for us to find your request in our logs.

* The `requestId` from the error response (or `X-Request-ID` header of a webhook delivery)
* The error `code` and `message` you received
* Your merchant ID and the environment (sandbox or production)
* For transfer issues: the `txn_id` and your `client_reference`

<Warning>
  Never share your Ed25519 **private key** with anyone — including GoPay support. We will never ask for it, and we cannot recover it if lost; rotate the key from the dashboard instead.
</Warning>